Introduction to Our Return and Exchange Policy
At Moura Flor Forminhas, we prioritize customer satisfaction and aim to ensure that your experience with our handcrafted, high-quality products is nothing short of excellent. Our Return and Exchange Policy is designed to provide clear guidelines for returning or exchanging products, adhering to the standards set by the Brazilian Consumer Protection Code.
Reasons for Return or Exchange
Customers can request a return or exchange for the following reasons:
1. Dissatisfaction with the Product
- If you are not satisfied with your purchase, you can request an exchange within 5 calendar days of delivery.
- The product must be in its original packaging and show no signs of use.
- Note: The customer is responsible for the shipping costs of returning the product, while Moura Flor Forminhas will cover the cost of reshipping the exchanged product.
2. Incorrect Order
- If you receive a product that differs from what you ordered, please contact us via WhatsApp or email within 5 calendar days of receiving the item.
- To verify the error, please send a photo of the incorrect product along with your order details.
- Upon confirmation, we will initiate the exchange process at no additional cost to you.
3. Change of Mind
- According to the Brazilian Consumer Protection Code (Article 49 of Law No. 8,078), customers may cancel their purchase when made outside of a commercial establishment, such as by phone or home delivery, within 7 calendar days of receiving the product.
- To proceed, please reach out to our customer service within the specified timeframe.
Conditions for Returns and Exchanges
To ensure a smooth process, products must meet the following conditions:
- No signs of use
- Original packaging preserved
- Adhere to the specified timeframes (5 days for dissatisfaction or order error, and 7 days for change of mind)
Refund Methods
Reimbursement to Bank Account
- For purchases made via bank slip, refunds will be processed back to a bank account or savings account under the same name as the order (matching CPF).
- Third-party bank accounts will not be accepted for refunds.
Conclusion
At Moura Flor Forminhas, we are committed to providing quality products and exceptional customer service. Should you need to exchange or return an item, please follow the guidelines outlined above to ensure your request is handled efficiently.
For any further assistance, do not hesitate to contact us at:
- WhatsApp: (67) 99272-7080
- Email: [email protected]
Your satisfaction is our priority, and we look forward to serving you!
